Most businesses have a great deal of time and money to gain by recognizing that the product or service they provide is actually "knowledge." They have the knowledge to build their product, sell it, support it, and so - that is what they are all about - using knowledge.
The transmission, sharing, storage, retrieval, and use of that knowledge is often taken for granted and left in the hands of unexamined and outdated exchange mechanisms. Interface Management ScienceTM, Knowledge GroupsTM and Knowledge MarketingTM deal with reengineering the flow of knowledge between employees, management, machines, and customers with the aim of increased quality, efficiency, time to market, profit, and satisfaction. The links above summarize some of the methodology of that work. Our White Paper on document engineering with some of these principles can be found clicking here.